Privacy Policy

Last updated: January 1, 2026

CanPlay (canplay-bet.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it. We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including the requirements set out by iGaming Ontario for players in Ontario.

By using our website and services, you agree to the collection and use of your information as described here. If you don't agree, please don't use our platform.

1. Who We Are

CanPlay is an online gaming platform operating at canplay-bet.com. For the purposes of this policy, CanPlay acts as the data controller responsible for your personal information. If you have questions about how we handle your data, you can reach our privacy team at [email protected].

2. Information We Collect

We collect information in a few different ways. Some of it you give us directly, and some of it we gather automatically when you use the site.

Information you provide to us directly includes:

Your full name, date of birth, and contact details (email address, phone number, mailing address)
Government-issued ID documents for identity verification and age verification purposes
Financial information, including payment method details, for deposits and withdrawals
Responses to any surveys, promotions, or customer support requests you submit

Information we collect automatically includes:

Your IP address and general location data
Device type, browser type, and operating system
Pages you visit on our site, how long you spend on them, and how you navigate between them
Login timestamps and session data
Cookies and similar tracking technologies (see our Cookie Policy for full details)

3. Why We Collect Your Information

We don't collect your data for the sake of it. There are specific, legitimate reasons behind everything we gather.

To create and manage your account
To verify your identity and confirm you meet the minimum age requirement of 19+ (18+ in Alberta, Manitoba, and Quebec)
To process deposits, withdrawals, and other financial transactions
To comply with our legal obligations, including anti-money laundering (AML) regulations and responsible gambling requirements
To provide customer support
To send you relevant communications about your account, promotions, and updates (where you've opted in)
To detect and prevent fraud, cheating, or other prohibited activity

4. Legal Basis for Processing

Under PIPEDA and applicable provincial law, we process your personal information based on your consent, the performance of our contract with you, and our legal obligations. For Ontario players, we also process data as required by iGaming Ontario's regulatory standards.

You can withdraw your consent for marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

5. How We Share Your Information

We don't sell your personal information. Full stop. But we do share it in certain circumstances.

With payment processors and financial institutions to handle your transactions
With identity verification and fraud prevention service providers
With iGaming Ontario and other regulatory bodies, as required by law
With law enforcement or government authorities when legally required to do so
With third-party service providers who help us run the platform, all of whom are bound by strict data protection agreements

Any third party we work with is required to handle your data securely and only for the purposes we specify. They cannot use your information for their own marketing or other purposes.

6. Keeping Your Data Safe

We use industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls that limit who within our organisation can view your data. That said, no system is completely foolproof. We encourage you to use a strong, unique password for your CanPlay account and to keep it confidential.

7. How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a period afterward as required by law. Canadian AML regulations typically require us to retain certain financial records for a minimum of five years. When we no longer need your data and have no legal obligation to keep it, we securely delete or anonymise it.

8. Your Rights

You have real rights when it comes to your personal information, and we're committed to honouring them.

The right to access the personal information we hold about you
The right to correct inaccurate or incomplete information
The right to withdraw consent for non-essential data processing
The right to request deletion of your data, subject to our legal retention obligations
The right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your information

To exercise any of these rights, contact us at [email protected]. We'll respond within 30 days.

9. Children's Privacy

CanPlay is strictly for adults. We do not knowingly collect personal information from anyone under the legal gambling age in their province. If we discover that a minor has created an account, we will close it immediately and delete all associated data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date at the top. For significant changes, we may also notify you by email. We encourage you to review this policy periodically.

Questions? Reach us at [email protected].